1. About these terms
These Terms and Conditions apply to the Fair Housing Alliance website at www.fairhousingalliance.org, its landing pages, and the educational and request-for-assistance services offered through them. “Fair Housing Alliance,” “we,” “us,” and “our” refer to the nonprofit organization identified on this website. “You” refers to a visitor or person requesting assistance.
Please read these terms before using the website or requesting assistance. If you do not agree, do not use these website services. These terms do not replace a separate written agreement with a service provider, professional, or donation processor. Any such agreement governs the services or transaction it specifically covers.
Using this website does not, by itself, create a payment obligation, enroll anyone in a service, or provide consent to receive marketing calls or text messages.
2. Our nonprofit role and free guidance
Fair Housing Alliance provides homeowner education, decision tools, independent guidance, and referral coordination. Our guidance is donation-supported. Homeowners do not pay us fees or commissions for that guidance, and a donation is not required to request help.
Fair Housing Alliance is an independent nonprofit organization, not a government agency or law firm. Our name does not mean that we are part of a government agency. A counselor’s title does not, by itself, establish a professional license or government certification.
A referral or introduction does not require anyone to enter an agreement or use a particular provider. The person requesting assistance remains responsible for choosing whether and how to proceed.
3. Educational information, professional advice, and deadlines
Website materials and general guidance are for educational and informational purposes. They are not legal, tax, investment, or other licensed professional advice, and do not create an attorney-client, fiduciary, brokerage, or similar professional relationship. Consult an appropriately qualified professional for advice about a particular situation.
Submitting a form or requesting a call does not extend a legal deadline or replace time-sensitive professional assistance. Do not wait for a response from us before taking action needed to protect legal rights or meet a deadline. This website is not an emergency service.
4. Referrals and third-party services
We may help identify educational resources or refer people to independent support providers. A referral is informational and does not guarantee a provider’s availability, qualifications, services, costs, or results.
Third parties operate independently and are responsible for their own services, qualifications, contracts, disclosures, and conduct. Review their terms, privacy practices, credentials, and costs before sharing additional information or entering an agreement. A website link or referral is not a guarantee of a third party’s performance.
5. Requests for assistance and information submitted
Requests should be made by an adult who can lawfully act on their own behalf or is authorized to act for the homeowner. Provide accurate contact information and relevant details, and let us know if they change. Do not submit another person’s information without authorization.
A form confirmation means that the request was received; it does not confirm a scheduled appointment, acceptance for a particular service, or a guaranteed response time. If a request is urgent or no response is received, use the Get Help page to follow up and independently address any deadlines.
Do not send Social Security numbers, passwords, bank account numbers, complete tax returns, or unredacted financial documents through a general website form. Submit only what is requested through an appropriate channel. You retain ownership of your submissions; we use them to handle requests and provide services as described in the Privacy Policy.
6. Donations and donor inquiries
Donations support our nonprofit work and are voluntary. Submitting a donor inquiry does not, by itself, charge a payment method or create a recurring donation. Any separate donation authorization and payment terms presented when a donation is made apply to that transaction.
A donation does not purchase preferential guidance, guarantee a referral or business opportunity, or influence a homeowner’s decision. Do not assume a contribution is tax-deductible solely because this website describes the organization as a nonprofit. Verify the applicable status and consult a tax adviser. For questions about a contribution, receipt, correction, cancellation, or refund request, contact us through the Get Help page; applicable law and any separately disclosed donation terms govern.
7. Calls and email communications
When a person requests a callback or information, we may respond using the contact details provided for that request, consistent with the disclosures shown at submission and applicable law. A request for help is not blanket permission for unrelated marketing or for third parties to contact someone without any consent that may be required.
Optional email updates can be stopped using the unsubscribe instructions in the message. Contact preferences or correction requests may also be submitted through the Get Help page. Separate consent will be obtained where required; these terms do not replace it.
8. SMS/Text Messaging Terms
If you provide a mobile number and separately consent to receive texts from Fair Housing Alliance, messages may relate to an inquiry, requested information, appointments, callbacks, and homeowner assistance services. Message frequency may vary. Message and data rates may apply.
- Opting in: Giving us a phone number or visiting this website does not, by itself, constitute SMS consent. Any required opt-in is collected separately through the applicable enrollment process.
- Opting out: Reply STOP to stop receiving text messages. Other reasonable requests to withdraw consent will also be honored. A confirmation of the opt-out may be sent.
- Getting help: Reply HELP for assistance or use the Get Help page.
- Choice: Consent to text messaging is not a condition of receiving free guidance, making a donation, or using other services. Other contact methods may be used.
- Number changes and delivery: Provide a number you are authorized to use and notify us if it changes. Delivery depends on carrier and network availability and may be delayed or unsuccessful. Do not rely on text messages for urgent deadlines.
No mobile information collected through our SMS/text messaging program will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Website analytics and advertising measurement are disclosed separately in the Privacy Policy.
9. Privacy and advertising measurement
The Privacy Policy explains collection, use, sharing, retention, security, and available choices for information submitted through this website. It also explains website analytics and advertising measurement tools.
These terms do not grant permission to use information beyond the applicable privacy notice or any required consent, and do not waive privacy rights. Privacy requests can be submitted using the contact method described in that notice.
10. Acceptable use
Use the website lawfully and without interfering with others. Do not impersonate another person, submit knowingly false or unauthorized information, send spam or harmful content, infringe another person’s rights, attempt unauthorized access, collect other users’ personal information, or disrupt the website or its security.
These restrictions do not prohibit lawful criticism, honest reviews, reporting concerns to authorities, accessibility tools, or other legally protected activity.
11. Website content and intellectual property
Website text, designs, graphics, logos, and other materials are owned by Fair Housing Alliance or their respective owners and are protected where applicable by intellectual-property law. You may read, download, and print reasonable portions for personal, noncommercial educational use, keeping attribution and notices intact.
This permission does not authorize impersonation, use of our name or logo to imply endorsement, or commercial redistribution without permission. Fair use and other rights provided by law remain unaffected. Third-party materials remain subject to their owners’ rights.
12. Website availability and information quality
We aim to provide useful, accurate information, but website materials may contain errors or become outdated. Services, resources, program availability, and website features may change, and access may be interrupted for maintenance, security, or reasons beyond our control.
To the extent permitted by applicable law, the website and general educational materials are provided “as is” and “as available,” without warranties of uninterrupted availability, error-free operation, or fitness for a particular purpose. This does not override an express commitment in a separate agreement or any protection that cannot lawfully be excluded.
13. Responsibility and preserved rights
Homeowners should review relevant documents, independently evaluate options, and obtain appropriate professional advice before making a decision. We do not guarantee third-party decisions or outcomes and are not responsible for obligations independently agreed to between a homeowner and a third party.
To the extent permitted by law, Fair Housing Alliance is not liable for indirect or consequential losses arising from use of, or inability to use, this website or general educational materials. Nothing in these terms excludes responsibility for fraud, willful misconduct, gross negligence, or any liability that applicable law does not allow to be excluded or limited. Mandatory consumer rights and available legal remedies remain intact.
14. Changes, access restrictions, and disputes
We may update these terms by posting a revised version and effective date. Material changes will be communicated as required by law, and additional acceptance will be requested where required. Changes do not retroactively authorize new uses of previously collected personal information or remove accrued rights.
We may restrict website access when reasonably necessary to address misuse, protect security, or comply with law. Ending website access does not change rights or obligations under a separate agreement.
Applicable law governs these terms. They do not require arbitration, waive participation in a class action, or select an exclusive court. You may contact us to try to resolve a concern, but doing so is not a prerequisite to exercising legal rights or making a report to a regulator. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
15. Questions about these terms
Contact Fair Housing Alliance through the Get Help form, select “Something else,” and begin the message with “Terms and Conditions question.” For information-access, correction, deletion, or other privacy requests, follow the instructions in the Privacy Policy.